MSA

Moscow Insurance Agency

Insurance agency marketing case study

Moscow Insurance Agency

About us

Moscow Insurance Agency (MSA) offers all types of insurance for individuals and businesses.

Project objectives:

  • create a website with clear, accessible information and modern one-stop service features
  • launch advertising and acquire customers
  • create the tools and funnel needed to convert more website visitors into customers

Tools:

  • competitor analysis
  • target audience analysis
  • implementing Bitrix24 CRM
  • SEO optimisation
  • setting up and launching Yandex advertising
  • Paid search and display advertising
    in Yandex Direct
  • Bitrix24 CRM
  • Yandex Metrica
    Analytics system

Website used as the advertising destination:

How we marketed the insurance agency

  • We analysed this market segment and researched the competition.
  • We researched available insurance application widgets and plugins and integrated them into the website.
  • We built a corporate website from scratch with a bespoke design.
  • We configured on-page SEO and connected all analytics tools.
  • Bitrix24 CRM implementation: full configuration, sales and business process automation, a sales funnel, internal workflow configuration and monthly administration.
  • We selected and added website tools designed to convert visitors into customers.
  • We developed a marketing strategy. We selected tools and channels, mapped the funnel and improved the stages where leads were dropping out before converting.
  • We created landing pages to capture and register leads.
  • We connected all analytics tools.
  • We implemented a combination of tools tailored to this business. We set up and launched Yandex advertising.
  • We launched an integrated sales funnel to improve conversion from cold leads to customers. We consolidated and segmented the subscriber database, then set up notifications and lead reactivation flows.
  • We configured CRM integration and developed its sales funnel
  • Daily optimisation, weekly analysis and testing of new hypotheses
  • Tools and channels used in the funnel:
  • Yandex advertising
  • website
  • landing pages and lead magnets
  • quizzes, CRM forms, WordPress forms and WhatsApp
  • Bitrix24
  • loyalty programme with special offers and prize draws for subscribers

MSA project results:

  1. x1.2

    higher sales conversion rate

  2. 30%

    more qualified leads per month

  3. x1.6

    increased traffic volume

MSA

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